How complex is the training and what support is provided by the company? We have looked at a few other options that required a bit of training for techs.
This question is part of the following Ask The Expert session:
Take Control of Your Titer Measurement with the Tridex™ Protein Analyzer
Answered by:
Company: IDEX Health & Science, LLC
Job Title: Senior Applications Scientist for Bioprocess Analytics
Answer
The Tridex Protein Analyzer is simple to install and operate so IDEX Health & Science is able to offer remote installation support and introductory training. Users can also contact IDEX directly for technical support. Onsite installation and training services are available through Tridex manufacturer’s representatives. It typically takes new users just a few hours to install, calibrate and get ready to run actual titer samples.